Tokyo (Japan) – July 25, 2017 (travelindex) – Best Western Tokyo Nishikasai Grande has been recognized for its high standards of quality and service. The new hotel, which opened in April 2017, was awarded the “Excellence in Quality, Standards and Service” certificate, which is designed to honor the very best of Best Western’s global hotel offerings.
Best Western Hotels & Resorts has measurably high standards to ensure superior comfort and service for guests during their stay. All of the brand’s properties must pass stringent quality assurance tests, while also maintaining consistently high guest satisfaction ratings. The “Excellence in Quality, Standards and Service” certificate is only awarded to hotels that achieve exceptional scores in all these areas.
“Best Western Tokyo Nishikasai Grande has made a strong impact in the market since it opened earlier this year, and we are delighted that it has now achieved the ‘Excellence in Quality, Standards and Service’ award,” said Olivier Berrivin, Best Western Hotels & Resorts’ Managing Director of International Operations – Asia.
“Guests have been impressed by the quality of product and service offered by the hotel – especially at a midscale price point. With its ideal location, premium amenities, complimentary Wi-Fi and international power sockets, and USB ports in all rooms, Best Western Tokyo Nishikasai Grande is an extremely convenient option for all types of travelers,” Olivier added.
Guest satisfaction is extremely important to Best Western. Service excellence has been at the cornerstone of the company’s hotel operations for more than 70 years, and all team members are given extensive training on how to meet and exceed guests’ expectations. In addition, the Medallia customer satisfaction survey allows every guest to provide feedback on their stay, providing further scope for hotels to improve.
Nestled between Tokyo Disneyland and the central districts of Marunouchi and Ginza, Best Western Tokyo Nishikasai Grande is perfectly positioned for both business and leisure travelers.
The hotel’s 105 contemporary rooms include a selection of triple units for families, while property amenities include a 24-hour business center, a restaurant and a complimentary shuttle bus to Tokyo Disneyland’s main entrance.
For more information on the Best Western Tokyo Nishikasai Grande, visit www.bestwesternhotelasia.com
About Best Western Hotels & Resorts
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,100* hotels in more than 100* countries and territories worldwide. Best Western offers 10 hotel brands to suit the needs of developers and guests in every market: Best Western, Best Western Plus, Best Western Premier, Vīb, GLō, Executive Residency by Best Western, and BW Premier Collection; as well as its recently launched franchise offerings: SureStay, SureStay Plus and SureStay Signature Collection. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor Certificate of Excellence award in 2017, Business Travel News ranking Best Western Plus and Best Western in the top three upper-mid-price and mid-price hotel brands for three years in a row, and Best Western receiving seven consecutive Dynatrace Best of the Web awards for its leading hotel website. Best Western has also won eight consecutive AAA/CAA Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA’s 56 million members in the U.S. and Canada. Over 30 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson provide travelers with exciting ways to interact with the brand. Through its partnership with Google Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.
– Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
Marketing Communications Department
Best Western Hotels and Resorts – Asia
Tel: +66 2 656 1260